Refund policy

Refund Policy

At Diamond Hype, we strive to provide high-quality luxury goods and excellent customer service. If you are not satisfied with your purchase, our refund policy is as follows:

Eligibility for Refund

Time Frame – You can request a refund within 7 days from the date you receive the goods.
Damaged Items – Refunds are only applicable if the product arrives damaged or has a manufacturing defect.
Proof Required – To process your refund request, you must provide clear photos or videos of the damaged item as evidence.

Non-Refundable Situations

Change of mind or personal preference.
Damage caused by improper use or mishandling after delivery.
Normal wear and tear.

How to Request a Refund
Contact us via WhatsApp or Telegram within 7 days of receiving the item.
Provide your order details and proof of damage (photos/videos).
Our team will review your request and notify you of approval or rejection.

Refund Process

If approved, refunds will be processed within 5-7 business days via your original payment method.
In some cases, we may offer a replacement or store credit instead of a refund.
For any inquiries, feel free to contact us. We appreciate your trust in Diamond Hype! 💎✨

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